Refund Policy

Returns

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned:
    • Perishable goods such as food, flowers, newspapers or magazines
    • intimate or sanitary goods, hazardous materials, or flammable liquids or gases
    • Additional non-returnable items:
      • Gift cards
      • Downloadable software products
      • Some health and personal care items
  • To complete your return, we will require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Partial Refunds

  • There are certain situations where only partial refunds are granted (if applicable)
  • Product that has been opened and used
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable):

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • To complete your return, we will require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at stacey@staceysnaturals.com.

Sale items (if applicable):

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

  • We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at stacey@staceysnaturals.com.

Gifts:

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.